Once you sign a contract with SimplePart, you start a very important process—Onboarding. Our Sales team will give our Setup team the contact information of these following entities:
- Your dealership’s accounts payable department
- Your dealership’s parts manager
- Your dealership’s IT department
Our team works with these contacts in the following ways:
- We direct your IT department on how to point your site to your new SimplePart domain.
- We discuss the different payment options available with your Accounts Payable department. They’ll receive info on the payment companies we work with and how to sign up with them. Once they pick one, a member of our Setup team will send them the proper application to get your payment gateway account created.
Once the payment information is set up, a member of our team will do a screenshare with your billing office so we can plug all of your information into our system and make sure all of your accounts are ready to go.
When these steps are finished, a member of our Setup team will contact you to set up a date for your training. We typically use the program Teamviewer during training which allows us the ability to control your screen to show you how your site works and how to perform basic processes, including:
- How to process an order
- How to capture a payment
- How to process a refund
- The various fraud verification checks in our Control Panel
- How to update your settings
- How to navigate the site as a customer
- Setting up your ShipStation account (if applicable)
Once you’ve completed training with a member of the support team, not only will your eCommerce store be set up and ready to go, but you’ll have the knowledge you need to successfully run it. However, our support team is always available at support@simplepart.com or by calling 1-888-843-0425 if you ever have questions.
